PRIVACY POLICY

Last updated: 10 Aug 2026

At Ode to Home, the care we bring to our products extends to the way we handle your personal information.

This Privacy Policy explains how Ode to Home trading as Ode to Home (“Ode to Home”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

We believe this information should be clear and easy to understand.

Information We Collect

Depending on how you interact with Ode to Home, we may collect information including your:

  • name
  • email address
  • telephone number
  • billing and delivery address
  • order and transaction information
  • account information
  • communications with us
  • device, browser and website usage information
  • marketing preferences

Payment information may be processed securely by our third-party payment providers. Ode to Home does not necessarily receive or store your complete payment card details.

How We Use Your Information

We may use personal information to:

  • process and fulfil orders
  • arrange payment and delivery
  • communicate with you about your order
  • provide customer care
  • maintain and improve our website and services
  • prevent fraudulent or unlawful activity
  • comply with legal obligations
  • send marketing communications where you have consented or where otherwise permitted by law

Sharing Information

We may share information with trusted service providers where necessary to operate Ode to Home, including our ecommerce platform, payment processors, delivery providers, analytics providers and marketing services.

We only share information where reasonably necessary for these purposes or where required by law.

Marketing

If you choose to hear from Ode to Home, we may send you news, Journal stories, product releases and other communications.

You can unsubscribe at any time using the link provided in our emails.

Cookies

Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website and, where applicable, provide relevant marketing.

You can manage cookies through your browser and any consent tools made available on our website.

Your Information

Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access or correction.

To make a privacy request, contact us at care@odetohome.com.au

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage can, however, be guaranteed to be completely secure.

Contact

For questions about this Privacy Policy or the way we handle personal information, please contact:

ODE TO HOME
Trading as Ode to Home
care@odetohome.com.au