RETURNS & REFUNDS

Change of Mind

Due to the nature of our products, Ode to Home does not accept returns, refunds or exchanges for change of mind, including where a fragrance is not to your personal preference.

We encourage you to read the product descriptions and fragrance profiles carefully before choosing your Ode.

Faulty, Damaged or Incorrect Products

We take great care in preparing every Ode to Home order. If your product arrives damaged, faulty or is not the product you ordered, please contact us at care@odetohome.com.au within 7 days of receiving your order.

Please include:

• your order number
• a brief description of the issue
• clear photographs of the product and, where relevant, the original packaging

We will review your request and work with you to provide an appropriate resolution.

Australian Consumer Law

Our change-of-mind policy does not exclude or limit any rights you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. Where a product has a major failure, you may be entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Returning a Product

Please contact us before returning any product. Products returned without prior contact may not be accepted.

Where a return is approved, we will provide you with instructions for returning your product.

Unless required by law, original shipping charges and return shipping costs are not refundable.

For any questions regarding an order, please contact care@odetohome.com.au